This policy describes the procedure for handling complaints and disputes arising in connection with the use of the platform, as well as the placement and settlement of sports bets.
1. Complaints
Users may contact customer support with any questions, issues, or complaints related to the services provided.
1.1
Complaints may be submitted at any time using the contact details provided on the Website.
1.2
All complaints are initially reviewed by the support team. Where necessary, the matter will be escalated internally to ensure proper and objective resolution. Users will be informed of the status of their complaint to an appropriate extent.
1.3
If a complaint cannot be resolved at the support or management level, users may refer the matter to a competent supervisory authority, an independent dispute resolution body, or the licensing authority specified on the Website.
1.4
In the event of a dispute, users acknowledge that technical records, server logs, and system data of the platform constitute the primary basis for dispute resolution.
In case of discrepancies between information displayed on the user’s device and data recorded on the platform’s systems, the server-side records shall prevail.
1.5
Communication related to a dispute will be conducted using the contact details provided in the user account. Users are responsible for ensuring that their contact information remains accurate and up to date.
2. Applicable Law and Jurisdiction
The Terms and Conditions and this Dispute Resolution Policy are governed by and interpreted in accordance with the laws of Curaçao.
All disputes, claims, or disagreements arising from the use of the platform, the placement of sports bets, or the interpretation of these rules shall fall under the exclusive jurisdiction of the courts of Curaçao. Disputes related to payment processing or card transactions may additionally be subject to the applicable legal provisions of the relevant payment service providers and, where applicable, the laws of Cyprus.